Welcome to Tongkat Ali Shop’s Shipping Policy. We understand how important it is to receive your purchased products in the finest condition and at the earliest possible time. This policy provides detailed information about our shipping practices and procedures.
We ship to the following countries:
We offer a free shipping policy. However, if shipping charges apply for your order, they will be calculated and displayed at checkout.
Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 2-5 business days.
Orders are processed within 1-2 business days after order confirmation, excluding weekends and holidays.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with the tracking number and a link to track your order.
Customs, Duties, and Taxes
Tongkat Ali OÜ is not responsible for any customs, duties, or tax fees associated with your purchase. All fees imposed during or after shipping are the responsibility of the customer.
Damaged or Lost Packages
Please report damaged or lost packages to our customer service team immediately. We will investigate the issue and assist you in locating your order or offering a replacement or refund as per our Return & Refund Policy. Please contact us under firstname.lastname@example.org.[INSTRUCTION: Include the contact information or link to the contact page for customer service.]
Changes to Shipping Address
Changes to the shipping address can be made before the order is dispatched. Please contact our customer service at email@example.com immediately if you need to update the shipping address. We will do our best to change the address before dispatch. However, we cannot promise that address changes can be communicated in time once the purchase has been made.